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    Have you tried boosting your Facebook page posts? How about running some ads from the Ad Manager interface? You might find many unfamiliar terms when you have just started running ads on your own, but don't worry!

    Let's take a look at 10 of the most common Facebook ad terms and what they actually mean below.

    10 Facebook Ad Terms for Absolute Beginners


    1. Impressions
    2. Cost per Mille (CPM)
    3. Reach
    4. Ad Frequency
    5. Amount Spent
    6. Engagements
    7. Click Through Rate (CTR)
    8. Cost per Click (CPC)
    9. Cost per Acquisition (CPA)
    10. Ad Relevancy


    Impressions

    Having one ad impression means that your ad is seen by someone once. Keep in mind that an impression only refers to views and no engagements - no clicks, no checking comments, liking the post or anything else. Just a view. 

    If your impressions column show 12,582, that means that your ads were seen 12,582 times.


    Cost per Mille (CPM)

    CPM refers to the costs associated with impressions. If your ad performance report shows a CPM of $3.20, it means that Facebook is charging you that cost for 1000 impressions. 

    That's having your ads seen 1000 times for only that price! 


    Reach

    While impressions refer to the times that your ads are shown, reach calculates the number of unique people who sees your ads. You might have an ad impression of 10,000, but your reach could be only around 9,723. 

    This means that your ads reached 9,723 unique individuals, but some of them may have seen your ads more than once.


    Ad Frequency

    The lower the number of ad frequency is, the higher the number of unique individuals you can reach. Your ad can be seen three times in the past week by person A, while it is only shown once to person B. An ad frequency can be numbers such as 1.5, 2.34 or other values with decimal points.

    You can calculate your ad frequency by dividing your impressions by your reach. Having an ad frequency of 1.5 means that your ads are shown between once or twice to the same person. 


    Amount Spent

    This term is as direct as it gets - how much have you spent out of your allocated budget? Your budget may be set as daily budget or total budget, but the Amount Spent column will show you how much you have spent in the timeframe you selected.

    Your amount spent could be $15 in past 5 days, but $150 in past 30 days, as an example. This will depend on your total budget and campaign duration.


    Engagements

    How do your ad viewers engage with your ads? Do they click the like button, comment on it or share it? These are all engagements. Your post engagements can also be button clicks - Shop Now, Call Now, or other buttons you have added to your ads. 

    Watch out for bad engagements - some viewers may also opt to hide your ad because it's too repetitive or for other reasons. 


    Click Through Rate (CTR)

    If your ad has a button underneath it - Message, Learn More, Shop Now, Book Now etc - then your ad impressions could generate clicks. Interested viewers could click on your ad following your call-to-action buttons. 

    Think of the CTR as how often your ad impressions lead to clicks. Having 10,000 clicks and 20,000 impressions would lead to a CTR of 50%.


    Cost per Click (CPC)

    When you divide the total amount spent by the number of clicks you get, you will have your CPC. 

    As an example, if you have a total campaign budget of $20 and you have spent $15, gaining 150 clicks, then your CPC would be $0.10.


    Cost per Acquisition (CPA)

    The CPA metrics tell you how much you spend to acquire your client. CPA metrics are more commonly used on lead generation campaigns to get form fills, sign ups and more. We will explore more about the types of campaigns in a later post.


    Ad Relevancy

    This used to be referred to as the relevancy score until March 2019. Your ad relevance is a score between 1 to 10, and the higher the score is, the better your ad is. Think of your ad relevance as a mixture of how good your ad text and visuals are when paired with your target audience. 

    If you have a short and sweet ad with popping visuals relevant to your products & services, attracting your target audience to engage with it, then you can expect to have a high ad relevancy.


    That's it for the basic terms on Facebook ads! You can also check out some of our other posts related to Facebook marketing and advertising in the suggested posts below to learn more with us at PanPages TRINITY!


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    So you're looking to run Facebook ads, and there are too many types of ads that you don't even know what you're looking for anymore.

    Well, here's a guide that we have made just for you!

    The most common ad formats on Facebook would be image or video ads, but carousel ads and canvas ads are friendlier when it comes to getting engagements, making these viable options for advertisers as well.

    Common Facebook Ad Formats - Image, Video and Copy Specs


    Facebook Image Ads


    Images:

    • Size – 1,200 x 628 pixel
    • Ratio – 1.91:1
    • Other Recommendations – Minimal or no text on the image

    Copy:

    • Text – 90 characters
    • Headline – 25 characters
    • Link Description – 30 characters


    Single Videos


    Videos:

    • Format – .MOV or .MP4
    • Aspect Ratio — 16:9
    • Resolution – 720p at minimum
    • File Size – 2.3 GB maximum
    • Length – 120 minutes (Facebook), 60 seconds (Instagram)
    • Thumbnail Image – 1,200 x 675 pixels, 16.9 ratio
    • Caption – 2,200 characters maximum

    Copy:

    • Text – 90 characters
    • Headline – 25 characters
    • Link Description – 30 characters


    Canvas Ads


    • Text – 90 characters
    • Headline – 45 characters
    • Description – 30 characters
    • Image: 1,200 x 628, 1.9:1 ratio
    • Video: .MOV or .MP4, 16:9 or 1:1 ratio

    Carousel Ads


    Images:
    • Size – 1,080 x 1,080 pixels
    • Ratio – 1:1 square
    • Other Recommendations: Minimal or no text on the image
    Videos:
    • Format – .MOV or .MP4
    • Aspect Ratio – 1:1 square
    • Resolution – 720p at minimum
    • File Size – 2.3 GB maximum
    • Length – 60 minutes (Facebook), 60 seconds (Instagram)
    • Thumbnail – 1,080 x 1,080 pixels, 1:1 ratio
    Copy:
    • Text – 90 characters
    • Headline – 40 characters
    • Description – 20 characters
    In another post, we will discuss the image specs for Facebook pages and profiles. Be sure to drop us a message to find out more about ad sizes and specifications! 
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    Most big brands have a good grasp of their social media management, but most of us would have come across at least one or two social media pages that were not managed as well as the others.

    Our team has took it upon ourselves to find the foolproof social media management strategy, and we're giving it away to our readers right here for free. The best part? This list contains only 7 steps - easy to digest!

    Create Your Own #FailProof Social Media Management Strategy with This 7-Steps Guide



    Let us just start by giving a disclaimer: These are preventative measures so that your social media pages are not going to ruins - there are many more measures that you can take, such as by providing good content management, timely interactions and much more.

    Regardless, these tips are applicable for pretty much any of the social media platforms that you are using - Facebook, Instagram, Twitter, LinkedIn, and much more. Without further ado, let's get started!

    1. Respond to Negative Comments Appropriately



    Trolls prowl on social media platforms. So do individuals who love commenting just for the sake of posting a comment. Worse still, these platforms are where you can freely express your anger and disappointment towards a brand or an organization. 

    When we are attacked, our first response is usually to attack back - but is not the wise course of action to take! Have a clear crisis-mitigation procedure in place that you can carry out when negative comments or feedbacks flood your page. 

    Respond with empathy to show your page users that you understand their frustration, and when you post your replies, ensure that it is a response that will reflect well upon your establishment. Never retort in anger.

    2. Stay Transparent & Honest



    Chances are that you're a Facebook user. If that's true, then the chances are also high that you have seen the fake Facebook accounts. You know the ones - no profile picture, no posts and no information. 

    Never try to fake comment replies, responses or reviews with bot accounts, or worse, these fake customer accounts that you make yourself. Customers are smart, and it doesn't take much to figure out that you're using a fake account.

    Take extra care to respond to comments whether they are good or bad, and don't delete or ban users with negative comments if they are not of a malicious nature. Also, it won't hurt to be transparent about your company policies even on your social media.

    3. Always Check Your Facts

    This should be a common knowledge or at the very least, something that you do without needing to be asked. Check that trending topic, hashtag or event - what is it really about? The lack of effort to click into the trending topic for a 2-minute reading could be the one difference between tagging that event to promote your brand or to burn it down.

    Not sure where to start? Start by checking if you are publishing a social media post from the right account, and whether you are posting a public status or privately to a handful of customers. If there are way too many accounts, you can even consider using different browsers or tools to manage your accounts!

    4. Be Sensitive to Your Content

    Be tactful. You don't want your 'bold marketing strategy' to go wrong and gain your page waves and waves of new haters. While it varies with different cultures, there are some topics that simply belong to the no-go zone regardless of where you are posting from.

    Here's a clearer example. Don't mix politics, racial and gender issues into your business page for starters. Never joke about someone's death, or use it to promote your own business. Anything that might come off as rude or inconsiderate - just don't post it.

    If you aren't sure if what you're about to post might be considered as rude, you can even ask a few other staff around you. If you still aren't sure, chances are that it's better not to post it at all.

    5. Stay Within Your Brand Tracks

    Surely you would have a brand tone or content pillar that represents your brand more accurately. Whenever you post something, take some time to reflect on the posts' content. Does it follow your company branding? Is it relevant to your company direction?

    Playing the humor card every once in a while could be good for some post interaction, but if you are a professional insurance agency posting a quiz for readers to find out which Subway sandwich they are, it just wouldn't make sense, would it?

    What you can do instead is to focus on creating valuable content that your page audience would appreciate, which is also relevant to your business at the same time. Build those content pillars, and then you can build your content.

    6. Let Engagements Happen Naturally

    You sure you want to go down that '1 like 1 prayer' route? Probably not. Don't use emotions or guilt to get your page users to like, comment or share your posts. In fact, don't beg for attention with those posts just so that you can increase your page and post engagements.

    Once in a while, you'd come across pages with posts saying, "For every post engagement, we will donate $X to X." We honestly thought that the concept of doing good without being asked would be more deeply rooted in individuals and organizations by now. It's about time to stop this whole concept of social charity. 

    After all, these post engagements aren't of high quality. It's just bumping up the numbers for your page, but will they ever become converting customers to your business? Focus instead on creating posts that you customers will find informative and helpful, and let them engage with your content when they want to.

    7. Manage Access to Your Social Media Account

    Every once in a while, we would receive inquiries from business owners asking if they can retrieve access to their Facebook page, which had only one admin - and that admin has been working elsewhere for a good amount of time now. This problem could have been solved if several individuals have access to these accounts instead.

    Although, on a second note, you might want to be careful about who you want to give the access to. After all, when you give admin access to someone, they can post anything they want on your pages, and if they are not careful, they might accidentally share an irrelevant status or post on your page instead.

    Always have a few other staff at hand who have the access to the social media accounts, even if they might not be using the login credentials immediately. Ensure that everyone with access are responsible for the social activities, comments and inbox messages too!

    So, now that you know what you can do to ensure a good social media management, you can move on to creating effective social media content that will drive valuable engagements and conversoins instead!
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    Advertising on Facebook - A General Guide

    1. Choose Your Objective

    What’s the most important outcome that you want from the ad? Whether it’s sales on your e-commerce site, app downloads or just an increased ad awareness, choose the ad objective that is the most applicable for your business.

    2. Select Your Audience

    You can get an idea of what your audience’ demographics are like along with their interests form your page insights. Utilize this data - including their age, location, behavior and interests that best represents your page audience as your ad targeting option.

    3. Choose Your Ad Placements

    Currently, you can publish your ads on Facebook, Instagram, Facebook Messenger, and the Audience Network. You can also choose to run your ads only on certain mobile devices! Choose the best ad placements for the creative and text ad that you are using.

    4. Set a Budget

    You can opt between a daily or lifetime budget. You can also choose how long you want your ads to run. This will ensure that your ads will never spend more than you intend it to. Your budget can also be spent equally over the duration that you have set!

    5. Choose an Ad Format

    From single images to a full canvas experience ad, there’s plenty of formats that you can choose from to run your ad. If you have several products to advertise, why not go for collection ads? Alternatively, you can run video ads, slideshows and many more.

    6. Confirm Your Ad

    Once you click the ‘confirm’ button after setting up your ad, it will enter the Facebook ad auction cycle where it competes with other advertisers to reach your target audience. You might be charged per impression, per click, per landing page views or several other methods, but the amount you are charged will never exceed your initial set budget.

    7. Ad Management & Reporting

    At any time when your ads are running, you can always check its performance - how many impressions and clicks they are generating, which ad version is performing better and so on. Feel free to make adjustments to your targeting options or add in a new ad variant when you are checking your ads’ performance!

    If you have tried boosting your own Facebook page posts before, you would probably know about the 'Boost Post' button that appears on the bottom of your posts. That's one way for you to get paid Facebook Ads! The other way meanwhile, would be via Facebook Ad Manager.

    Yep, there are two ways for you to get paid Facebook ads.

    There are plenty more to Facebook ad management, especially if you are running your ads via Facebook Ad Manager. The more you explore this platform, the more functions you will notice and love about it. We have also covered the differences in performance between these two boost post methods.

    Have any comments or extra tips that you’d like to share with us? Drop us a comment or a message on our Facebook page!

    If you have been following our Facebook marketing resources, this post is part 5 out of 5 for our most recent Facebook marketing guide.

    Why not check out some of our other guides on Facebook marketing? Take a look at our available resources below!

    Part 1: Facebook Marketing - Malaysian Facebook Users Statistics
    Part 2: Setting Up a Facebook Page
    Part 3: 10 Types of Posts You Can Publish On Your Facebook Page
    Part 4: 10 Strategies to Boost Your Facebook Reach Organically
    Part 5: A Brief Overview on Facebook Ads

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    10 Strategies to Boost Your Facebook Organic Reach

    When Facebook business pages have just started, business pages were able to expect their page posts to reach its audience all the time - which it pretty much did. However, organic page reach is getting more and more difficult to manage.

    In 2014, Facebook Business released an update to news feed after surveying its users about what they would like to see on Facebook. The results revealed that most Facebook users want to see more updates and stories from their friends and pages they care about, and not so much for promotional content which some pages post way too often.


    As such, pages posting promotional content as its focus - prompting users to purchase products, to install apps, to enter promotions without other relevant content, or even posts that reuse the exact same content from their ads, will see a decline in their organic reach.

    2 years later, another update follows in a similar fashion, but this time, to reduce the organic reach of pages frequently posting clickbait content, so basically…


    How Facebook Algorithm Works

    Even with all these algorithms in place, you don’t need to worry if you follow certain Facebook page guidelines and best practices! Facebook algorithms will benefit pages that are engaging and highly interactive - in a positive manner, of course.

    If you are in Facebook groups, as an example, you might notice that posts with high engagements - comments, likes, etc., are shown on your news feed first. Posts with zero interactions rarely show up unless you are browsing the group page itself!

    The same concept applies to Facebook pages - the higher the user interactions, the better favorability you have with Facebook’s complex algorithms. This enables your page contents to be shown to your users more often!

    Here’s how Adam Mosseri, the VP of News Feed at Facebook explains algorithm and how it affects whether or not your Facebook posts show up on someone else’s news feed.


    An algorithm is likened to a formula or a series of steps that solves a particular problem. In this case, there are 4 steps being considered, which Adam explained in the context of choosing what to order for his wife in a restaurant. He summarized the algorithm in these 4 simple points below:

    1. Inventory: Here, Adam checks the available options.
    2. Signals: Adam considers the best dishes in the restaurant, and whether it’s lunch or dinner time, along with that he knows his wife likes to eat.
    3. Predictions: Adam would make simple predictions in his head, such as, “Would it be weird if I ordered her a chocolate souffle for breakfast? How about having salmon for lunch today?”
    4. Score: With all the options considered, Adam places an informed order for his wife.

    Your posts are like the inventories - there are plenty other posts available from a Facebook user’s friends and other pages they follow.

    Facebook also takes into consideration signals such as the number of engagements a page post already has, how often the person or publisher posts, previous negative feedbacks on a person’s post and many other factors.

    Of course, whether or not the post type is something that the Facebook user usually interacts with is also taken into consideration. The posts available to be shown to you each time you scroll Facebook will be scored with the signals provided, before a post is eventually chosen to be shown to you or your clients.

    1. Post for Interaction, Not for Sales

    How Facebook algorithms work is exactly why you need to produce more content that encourages user interactions. We know, you have a Facebook page so that you can sell, sell, sell and get profits to go along with your company’s KPIs.

    However, it’s important to remember that without something to reel your customers in first, you are unlikely to achieve what you set out to do. Take Gary Vaynerchuk’s business philosophy and strategy - Jab, Jab, Jab, Right Hook.


    The jabs refer to the high quality content you provide your followers -  something they would appreciate. The right hook? That’s the ask; the ‘purchase now’ link, the subscribe prompt and so on. You might not land the right hook, but you have now earned the rights to try and land it - the rights to ask for the end goal - the sale. Quoting Gary Vaynerchuk, “You gotta throw some jabs before you throw your right hook.”

    2. Post When It Counts with Your Own Data

    If you have just started your Facebook page, it’s unlikely that you can find the optimal time to post immediately. You can try posting different types of content at different times of the day consistently for a few weeks first.

    Afterwards, you can head to the Facebook page insights to see how well your page posts fare when posted in different formats at different times of the day. You can find your Facebook page insights by going into settings, and then the insights tab at the top.

    By entering Insights > Posts (Left Sidebar) > When Your Fans are Online, you can scroll over each day to see what time your users are mostly online, and schedule your posts to be published at that hour.


    From our page insights, the best day and time to reach our users would be on 11AM and 1PM on Fridays, where the peaks are the highest.


    Why not try exploring the Facebook Page Insights for your own business page and find out what information is ready for you so far?

    3. Post Your Users’ Preferred Format & Content

    Again, you will need to test with several posts over a few weeks or a few months (depending on your posting frequency & quality of content) before you can decide the type of content that your audience likes best.

    Let’s take for example our own business page.

    After posting in several formats over the past few months, here’s what our Facebook page insights tell us about the type of post that has the most engagements.


    Not too surprisingly, the video format gained the most traction among our page followers. The amount of reach and engagements has an increase of over 10x as compared to link, photo or status updates!

    Of course, we were curious to see which post was the main contributor to this amount of reach and engagements.

    Again, not too surprisingly, it was a giveaway post.


    Reaching over 9.6K users, resulting in 1.1K clicks and 851 post reactions, comments or shares, our giveaway post features only a simple GIF with our logo on it.

    It prompted our users to pause the video or GIF at the right moment and post the screenshot in the comment section with our hashtag #trinityangpao and to tag 3 of their friends. Additionally, they also have to like our page and share the post to even be qualified to win the red packets from us!



    Even with these requirements, there were still plenty of engagements and participants for this giveaway.

    So, we know that our audience interacts more with giveaway posts - especially posts with interactive content like this type of video.

    A simple picture, status or link might not suffice, something we concluded when we experimented with our #Refer4Bonus incentive post that we shared with a blog post link detailing how to get a RM3,300 just by referring a friend or family member to work in our company.


    4. Keep Competitors Close

    If you know your direct competitors and their Facebook pages on Facebook, you already have a good advantage with Facebook Insights tool.

    Under Settings > Insights (Top Nav Bar) > Overview (Left Sidebar), just below the Page Summary and Your 5 Most Recent Posts sections, you will find a handy little tool called ‘Pages to Watch’.


    Here, you will find the table populated with pages similar to yours along with a brief overview of how these pages are doing in terms of total page likes, increment from past week, the number of posts they have posted this week, and the number of post engagements they have had this week.

    In the layout above, we have not added any pages to watch, but you can click on the ‘Add Pages’ button and find your direct competitors to observe how they are faring compared to your business.

    If you see a sudden hike in their page likes or post engagements, you can then head over and see what’s working well for them and take that into reference!

    5. Post with Audience Insights in Mind

    If you remember us mentioning Audience Insights tool in our previous posts, here’s where you can utilize it again. At this page, you can choose to view insights for users connected to your page at the bottom of the left sidebar.

    Once you have enough users on your page, you will see data on the page’s users - what are their demographics, their location, their top page likes and many other details as previously discussed.

    As an example, here’s a glimpse of what we see when we connect our Audience Insights Tool to one of our pages, Alibaba.com Malaysia Channel Partner - PanPages TRINITY.


    With this information, you can focus on certain audience groups for giveaways, hold workshops that would align with their interests, and many more.

    Knowing that most of  our users connected to this page are university graduates, for example, we know that we can post job openings applicable for university fresh graduates with or without boosting the post for wider reach instead of jobs with postgraduate requirements.

    6. Don’t be Scared to Share

    You might think that you are recommending your page audience to other similar pages or businesses when you share their posts, but that is not the case!

    Take for example Elite Daily which shares mostly their own articles from their online news platform. From time to time, you’d see them sharing articles from other similar pages that targets a similar group of audiences - millennials.


    Does sharing Bustle UK’s post means that their current Facebook fans are moving entirely to that new page instead? Nope. Sharing valuable content from other sources can be a great way to provide value to your followers, so don’t be afraid to share and continue providing quality content!

    7. Provide Value - Even When You’re Not Around

    If you have enabled the messaging function on your page - you really should if you haven’t, there’s much more that you can do with your pre-set messages than instant replies and welcoming messages.

    Take for example Chatfuel, a freemium chatbot system that allows users to get some information on the common FAQs that we have on our page.

    Recently, our Facebook page has tested this chatbot feature to see what it could do, and we were pretty impressed by how easy it was to compute and implement. It might take some time to get it set up right with all sorts of questions and answers that will be helpful to your prospects, but the result of being able to provide the information they want the very instant they ask for it will be worthwhile.

    8. Schedule Posts Ahead of Time

    On some days, we would just be flowing with inspirations and ideas of what to post on our Facebook page. Don’t be hasty though!

    There is always a post-scheduling function that you can use when you are drafting a post on your page.


    When you click the ‘schedule’ button, you can pick a date and time for your post to be published. In the meantime, it will stay as a draft in your page, unseen by the public audience!

    This handy little tool is super useful when it comes to scheduling your upcoming promotions or other informative posts while you are away, Remember to schedule your posts to be published at your page’s peak engagement time!

    9. Have a Social Media Content Calendar


    Scheduling your posts to be published in a timely manner is always a good practice, but have you been planning about the type of content to post? Creating a social media content calendar will be good for this purpose.

    Basically, a content calendar is a spreadsheet where you slot in certain posts on a certain day or throughout a week.

    As an example, you can create a ‘Did You Know?’ post to be published on 9AM every Thursday, or remind your audience about why they should sign up for your upcoming workshop every 4 days in the month leading up to said event.

    10. Continue to Track & Analyze

    When all the posts have been scheduled and published, you should still look back at how your posts and content types are doing.

    Check your audience insights and page insights every now and then to ensure that your posted content are always relevant to your audience!

    As a general guideline, the number of positive or negative interactions and the number of post engagements can be a good gauge of how good your content are to your page audience.

    So, do you own a Facebook page? What are some of the strategies that has worked in your favor when it comes to post engagements so far? Let us know!

    Enjoyed reading this post? This is part 4 of our 5-part Facebook guide.

    Part 1: Facebook Marketing - Malaysian Facebook Users Statistics
    Part 2: Setting Up a Facebook Page
    Part 3: 10 Types of Posts You Can Publish On Your Facebook Page
    Part 5: A Brief Overview on Facebook Ads
    Continue Reading

    10 Facebook Page Posts Types - What Should You Post?

    There’s no one single rule about the type of content that you should post for your Facebook page. Variety is always welcomed, especially in the early stages of your Facebook page building.

    Try experimenting! Test your page updates with simple text updates, mix it up with some accompanying photos or videos, and try sharing links to your website’s blog posts if you have them as well! Here are some post types and content that you can post to get your users started.

    Let’s start by taking a look at some of the Facebook page post content types below to get started!

    1. Plain Text


    Plain text posts are not dead! Take ‘Welcome to Night Vale’ as an example - this podcast shares various audio clips, links to their own podcasts, their own merchandise and many others; then suddenly, they would post a plain text update that makes new users on their page wonder, “What is this?”

    It might not make sense, but a look at the number of post engagements, comments and shares on this post can already show you that plain text updates can still work.

    To start, you can prompt your users to answer questions. As an example, a coffee shop could present a simple question like “What coffee art designs would you like to see in our cafe next?” to get some engagements and customer feedbacks!

    2. Image / Picture


    Pretty much every Facebook post will post pictures with their text updates now. From inspirational quotes with a flowery backdrop to images to highly aesthetic stock images and memes, page updates with images are the new norms.

    What better way to introduce your page followers to your latest products and promotions than by adding an image to it? As an example, a restaurant’s Facebook page would certainly do much better with tantalizing images of their new dishes compared to plain text explaining what the dish looks and tastes like. Simple logic, isn’t it?

    As a general guideline, it is preferable that Facebook pages use their brand colors or style to help strengthen the brand identity when designing images or coming up with photos to post on their page.

    3. Videos / Livestreams


    There’s always one rule to follow when it comes to uploading videos onto your page. Make your videos with audio, but optimize it for a soundless experience. In fact, 50-85% of videos on Facebook are played with the sounds off, according to data from 2016.

    This means that your videos should be able to tell stories in a highly visual manner - animations and graphic details including captions, logos and products. Focus on simpler information that are easy to digest when read for best results.

    While subtitles aren’t exactly possible in a livestream, you can focus on content that matters just the same. Try to focus on Q&A sessions, providing tips, reviews and answers that are valuable to your audience!

    4. Polls


    An easy way to get your audience to interact with your posts is by asking for their responses and feedback, especially via polls!

    This simple poll example by Waze would take only less than 2 minutes to set up, but within the few days that the poll has been put up, there has already been over 1.6K votes!

    Try asking questions relevant to your industry or your business in your poll. As an example, when it comes to our business at PanPages TRINITY, our poll would probably ask our audience what they value most in their online business website - is it the navigation, the easy check out process, the organized product categorization or something else?

    We can then use the feedback we received from our clientele to further optimize our business website product offerings. It’s like a free-of-charge survey tool!

    5. Blog Post


    If you already have high quality content on your website, what’s stopping you from sharing these valuable insights and content with your readers? Medium’s Facebook page, for one, shares a lot of content marketed on their site, providing information from various categories to their page followers.

    While it doesn’t make sense to post an entire essay or article onto Facebook, it is definitely much easier to expect to read long-form content or white paper content on a proper blog or website.

    Don’t be shy to share your own blog posts with a short and sweet caption relevant to the contents! Where possible, you can also use a question instead of a statement-based caption.

    6. Quizzes


    Need more website traffic and longer duration on your site? Nothing beats having quizzes like this! Most of us would usually see quizzes with titles such as ‘Answer these 5 questions and find out which pizza flavour you are’ or ‘Pick your perfect wedding set up and we’ll tell you which honeymoon destination to go to’ on our Facebook News Feed every now and then.

    Quizzes work really effectively because most users like to learn more about themselves, whether it’s something that would contribute to their career, their personal life or just something as irrelevant as which Pringles can design they will resonate with the most.

    However, quizzes does not need to be irrelevant and steered towards the far end of the entertainment spectrum all the time! Business pages can always share quizzes that can help to build better team management - the 4 color quiz, the Myer-Briggs test and so on, as an example.

    A Facebook page with content like our own digital marketing-focused business can create a quiz to let our users find out which type of ad they should run for their current marketing objective!

    7. Challenges


    Most of us would probably remember the cinnamon challenge which peaked in 2014, and the disastrously dangerous tide pod challenge that happened mid-2018. During the end of 2018, we also had the fallen star challenge, which involved individuals taking pictures of them falling down with various objects scattered around them.

    Whatever the challenge (please choose a safe one!) that will be up next, your Facebook page can always post your own version of the challenges on your page and use the relevant hashtags to gain some page views.

    This is the best time to involve your staff and employees. Don’t underestimate social reach! When you involve people in your posts, these content have higher chances to be shared and commented on by their friends and family members, and who knows where the content will reach next? It might just reach your next business prospect!

    8. Giveaways / Contests


    In Malaysia, nothing boosts post engagements more than the chance of getting free gifts. From red packet giveaways before Chinese New Year to lucky draw prizes with terms and conditions (share and tag 3 friends to stand a chance to win!), most of us are easily attracted by this form of content on Facebook.

    Your giveaways don’t need to be too complex either! It can be a simple ‘Send us a message and we’ll PM you a 10% off voucher code for your next purchase!’ or ‘Snap a photo of yourself enjoying a meal at our outlet and hashtag #eateriesMY for a chance to win a romantic meal for 2 on us!’ or anything similar.

    Watch the post engagements go up moments after you post your giveaway content!

    9. Trending Topics


    In any format of your choice - GIF, video, a simple image and so forth, spark a conversation among your page users with a currently trending topic.

    You might remember the ‘white and gold’ or ‘black and blue’ highly debated dress (It was white and gold!) as well as the ‘laurel’ or ‘yanny’ audio. You can even talk about the best liked egg on Instagram that managed to beat Kylie Jenner’s 18m likes record!

    The idea is simple - let the users talk about what they think, and let the conversation flow just like that. You’d be surprised by the results!

    10. Your Call-to-Action (CTA)


    When you post from your page, you have the option to add a few CTAs in your post. The common ones would be ‘Get calls’, ‘Add directions’, ‘Get messages’ and ‘Tag product’. Depending on your business type and main goals, you can use these different buttons to your advantage.

    Want to prompt users to trade-in their old electronics at your outlet for a new one? Use the ‘Add Directions’ button. Want to get more inquiries? Use the ‘Get Messages’ or ‘Get Calls’ button.

    In any case, these CTAs will be useful when implemented in a few of your Facebook posts every now and then. Remember to always mix and match so that you can find out which type of content works best for your Facebook page!

    Although there are always general guides like this available all over the internet, these general information might not apply to your business and you will ultimately need to test the results yourself to find the perfect combination that you can use.

    Want to read more content like this? This is part 3 of our 5-part Facebook marketing guide. Check out other guides on Facebook Marketing that we have prepared below!

    Part 1: Facebook Marketing - Malaysian Facebook Users Statistics
    Part 2: Setting Up a Facebook Page
    Part 4: 10 Strategies to Boost Your Facebook Reach Organically
    Part 5: A Brief Overview on Facebook Ads

    Continue Reading

    What is Facebook Marketing?

    Essentially, Facebook Marketing is all about the creation and usage of a Facebook page as a communication channel of your business. When someone says they are involved in Facebook marketing, you know that they are using their Facebook page to attract new clients, turning them into converting or purchasing customers and retaining them as part of their loyal fanbase.

    What Type of Business Can Do Facebook Marketing?

    When you try to open a Facebook page, you will be prompted to choose a page category. This is where you’ll notice that pretty much all types are businesses are eligible to do Facebook marketing!


    Small and medium-sized enterprises (SMEs), big brands, communities and public figures alike can all be involved in Facebook marketing with different goals in mind.

    SMEs could be more focused towards branding efforts and lead generation, as an example, while communities would be looking to drive traffic to their fundraising page and unique reach. Meanwhile, public figures could aim for unique video views or messaging interactions.

    Whatever the goal might be, you will notice that pretty much all sorts of businesses are eligible to run Facebook marketing.

    How to Set Up the Perfect Facebook Page

    If you were able to reach the Facebook page category selection pictured above, chances are that you already completed step 1, which is to have your own personal Facebook profile.

    A Facebook page creation is different from that of a Facebook profile. You can opt for the ‘Add Friend’ option when you are on someone’s Facebook profile, but not if you are on a Facebook page, where you can choose to like or follow it instead.


    Based on the categories mentioned in the previous section, a great start to creating your perfect Facebook page would be to choose the page category that fits most closely to your business, because it would affect the accessible fields that you can edit later on. As an example, our PanPages TRINITY page was opened under the business category.

    When selecting your Facebook page name, do think twice! While you are allowed to change your Facebook page name in most cases, it can take a long time to review.

    Facebook Page Profile Photo Sizes & Recommendations

    You are free to change your Facebook profile picture whenever you want with whatever you like - a nice selfie from your last Friday party, a memorable picture with your best mates in university, etc.

    However, a business pages profile photos should be kept fairly constant. The best practice would be to have your business logo as your profile photo and nothing else! Of course, you can add small variations such as some signs of festivity during certain festive seasons like we did for Christmas 2018, but the creativity is really up to you!


    Creating a 1:1 ratio version of your logo would be recommended, since you will be prompted to crop your image into a square one if you upload a file that is not square to start with. If your logo is rectangular, try creating a square version as well! Take a look at the two logo versions that we have below to cater to both sizes and dimensions.


    Some businesses might actually do better with a different profile photo format. While most official business accounts would use logos, public figures can use a professional headshot, while a local restaurant or pub could feature their best-selling dishes as their profile photo.

    Facebook Page Cover Photo Size & Recommendations

    The large, horizontal image that appears on the top of your Facebook page would be what we refer to the cover photo - much like a blog header imager or a signboard on a shop. Ideally, the cover photo should also reflect your Facebook page’s identity.

    You can update your Facebook page’s cover photo frequently to keep it updated with the latest promotions, offerings or even workshops and events that you have in store for your customers and clients.


    The official cover photo dimensions are at 851 x 315 px. However, it’s alright if your cover photo does not fit that dimension exactly. When you upload your cover photo picture file, you will have the option to reposition the picture, soyou can center the images before you save it and keep that cover photo focused in the area that you have set.

    The best practice would be to include a description for your cover photo to further elaborate on the ongoing promotions or events mentioned in the picture. As an example, when we held uploaded a cover photo for our business website workshop, we included the event details in the descriptions.


    If you have an online retail store featuring the promotions, you can even include links in the descriptions to bring interested Facebook users to those specific links!

    Creating a Short Description for your Facebook Page

    When you edit the descriptions for your Facebook page, you will see it in the ‘About’ section of your Facebook page.


    This includes your business information, contact information, your business story and other information. The general tip? Input as much information as possible, with priorities to your contact number, location, website and e-mail.

    You can also include 1-2 sentences describing your business in the short description section. When people search for your company, this is the description that would appear in the search results, so remember to keep it short but informative! Additionally, this description could be the first touch point for your potential clients to get a glimpse of your brand personality.

    Facebook Page Username

    Your Facebook page username works just like how usernames work when you create an account for Twitter, Instagram or just for your Steam games. This username would appear in the page URL to make your Facebook page easier to find.

    As an example, your page name could be listed as PanPages.com, but your username can be PanPagesMY, which would be reflected in the URL.



    This username feature is convenient for pages with long names which could be hard to remember, or just to differentiate your business page from the smaller branches located throughout the country.

    With a username, your clients can look for you just by typing fb.me/PanPagesMY or message the page at m.me/PanPagesMY. A convenient feature!

    Be careful about choosing your page username! This cannot be changed later on unlike how a page name can be changed.

    Usernames are limited to only 50 characters, and has to be unique - if it is being used by another business page, you will not be able to use that username.

    Creating an Effective Call-to-Action for your Facebook Page

    You Facebook page basics is pretty much nicely set up now, and we can now implement a call-to-action for it! You can prompt your page visitors to perform an action valuable for your business.

    If you have a reservation-based business such as hotels or Airbnbs, the ‘Book Now’ button could be more suitable than an ‘Install Now’ button, as an example. If you have a medical care-based Facebook page meanwhile, a ‘Call Now’ button could be much more important than a ‘Send Message’ one as well.


    Under each button category, there are several other selections that can be better suited for your business. Some would require you to input a link that the visitors can go to upon clicking it. The ‘Learn More’ button, for example, could bring the users to an external website - their official business website, their YouTube channel and much more.

    A service-based business like ours which could require some information before our customers convert would do better with a ‘Send Message’ button, which we are currently using.


    There’s so much more to explore with these CTA buttons! You might want to get started with automated replies acknowledging that you have received your users’ messages, or even try advanced chatbot options such as Chatfuel!

    Facebook Page Interaction Optimization

    The simplest way to get started, especially if you have ‘Send Message’ as your CTA button, is to enter your page settings, and go to the ‘Messaging’ tab.

    As part of the best practices, you should always keep the ‘Prompt people to send messages’ option switched on.


    What that button does is that the chatbox for that page would automatically pop up when a user lands on your Facebook page on two conditions: When you are online on the page, or when your page has achieved the badge ‘Very Responsive to Messages’.

    This simple action can go miles in prompting users to send you a message to ask about what they want to know - improving user interaction rates. You can take this a step further by using the ‘Stay Responsive’ and ‘Show a Messenger Greeting’ option which you can find under the same settings page.


    Under the stay responsive option, you can preset an instant reply for your Facebook page. When a user inputs a certain query, they will immediately get that response, whether or not you are there to manage the Facebook page.

    This can significantly shorten the response time for your Facebook page, a performance criteria which would enable you to customize the Response Time badge which can only be displayed once you started replying in a day or less 75% of the time. If you don’t have this response rate, you will not be able to display the badge or modify the messages.


    Users seeing the ‘Typically replies instantly’ badge on your Facebook page would be more encouraged to send their inquiries to you through Facebook messenger.

    Our Facebook page has switched on all the available messaging optimizations mentioned above, and when you land on PanPages TRINITY’s Facebook page, here’s how the chatbox would look like:


    We have a messenger greeting that pops up once the chatbox is open, and an instant reply that prompts our users to key in some of their contact details for us to follow up with them later.

    Of course, this message is just tailored to suit our purposes. Try setting up different types of messages to A/B test its efficacy and performance!

    Facebook Grey Verification Badge

    Any business pages can get a grey verification badge. This badge will show that a business page is authentic in representing who or which business it claims to be.

    To verify your business, you can go into the page settings, and go under the general tab where you will see the ‘Page Verification’ option. Here, you can choose to either upload a business official document with your business name and business address on it, or to request a phone call from Facebook to your business’ official phone number with a 4-digit verification code.


    You can only request to verify your business if your page has a profile photo, a cover photo, and some posts on the page.

    After uploading either the documents or the 4-digit code, your information will then take a few days to be processed, and after that, you will receive an e-mail about the verification status. Remember that page verification is not a requirement for a business page, but rather, a recommended option.

    Once you are verified, you will have a grey tick next to your page, giving you a higher page rank in comparison to other similar pages!

    If you’re wondering about the unique blue badges, keep in mind that only certain brands and public figures can get these badges - you cannot request for the blue badges!

    That's all for part 2 of our Facebook marketing guide! We hope that this guide will be helpful for you to set up your Facebook page. Have any questions about setting up your Facebook page?Drop your questions in the comments below and we'll get back to you soon!

    Enjoyed reading this post? There are 5 parts in total for our Facebook guide and this is the 2nd part! Check out the other parts below!

    Part 1: Facebook Marketing - Malaysian Facebook Users Statistics
    Part 3: 10 Types of Posts You Can Publish On Your Facebook Page
    Part 4: 10 Strategies to Boost Your Facebook Reach Organically
    Part 5: A Brief Overview on Facebook Ads
    Continue Reading
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    PanPages TRINITY Sdn. Bhd.

    We are PanPages TRINITY, a digital marketing agency based in Bandar Sunway, Petaling Jaya.


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