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    On the 28th of June 2019, Alibaba Group released a video capturing the possibility of multi-sensory shopping experience in the future. 

    It's possible to conclude that Refinity Tech is a new technology being researched and developed in collaboration with Alibaba DAMO Academy & DAMO Natural Human-Computer Interaction Lab.

    There isn't much other information available yet, but with the demo only released earlier this year, Refinity could take a while before it becomes a consistent shopping reality!

    Take a look at the video below:

    Source: https://www.youtube.com/watch?v=6hhJItjbH2I 

    Video transcript as below:

    ---

    Refinity - The new sensory experience that makes shopping come alive.
    To create a sensory experience Refinity employs auto-stereoscopic objects riven by ultrasound haptic displays.

    Start Refinity: Simply point to a product to bring it forward.

    Water pressure & Warmth: Mid-air haptic and thermal feedback simulate different water settings from raindrops to airy.

    Scent & sound: The scent generator creates a pleasant aroma while Refinity plays the object's sound to simulate the fresh scent and soothing sound of water drops. Push back to put the product back.

    3 Interaction: As the user interacts with the mid-air 3D faucet, feel the water while interacting with the flow of the waterflow. Swipe to view another product.

    A Sensory experience: Experience the scent of the bubble bath wile feeling the warmth and pressure of the water jets.

    3D Interior Views: Lean forward for an inside look at the internal heating system. Refinity provides the cutaway view.

    ---

    Alibaba DAMO Academy has also released a demo video showing how this technology is utilized. Their demo publication is also published here at ACM DL Digital Library shortly before the video was released, on the 2nd of May 2019.

    Source: https://www.youtube.com/watch?v=JvLPWThR1Jw 

    Even as a research project, Refinty does appear to be an interesting futuristic shopping experience should it be a form of reality in the future.

    Who knows how our shopping experience could be evolving next?

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    So we know that Alibaba is catering to various business needs. There’s Taobao for B2C sales and Alibaba.com for B2B sales, as an example.

    Recently, Alibaba also came up with something more - perhaps even unexpected.

    Alibaba Released Two New Fonts - Alibaba Sans & Alibaba PuHuiTi

    Two new fonts, Alibaba Sans (Latin W1G) and Alibaba PuHuiTi (Simplified Chinese) were released to free of charge to Alibaba partners, sellers and users. You can download them from the links above.

    These fonts were debuted at the company’s annual UCAN design conference in Hangzhou, China on the 27th of April.





    The Alibaba Sans font was designed with an energetic and young vibe in mind.

    Chris TUng, the Alibaba Chief Marketing Officer, said, “We would like to make this new typeface an inclusive resource for all our partners and customers across the globe, and for free. True to our group mission, we are taking a concrete step forward to helping small and medium-sized enterprises to participate in the digital economy through the power of design.”
    Alibaba Sans Regular

    Alibaba Sans Italic

    Indeed, these fonts are a way for Alibaba to reach out to businesses of all sizes, helping them with a font that they can use for their designs - whether it is for brochures, websites, mini sites or any other digital assets that they need a design for.

    No more typical Arial, Calibri or Times New Roman-based digital assets!

    Alibaba Sans font is available in 172 different languages.

    Even the Alibaba Sans font comes with plenty of varieties - 7,205 Latin letters in 11 different weights and available in 172 different languages. It is designed to appear highly legible even on small-sized screens, and still have the same design effect even across large format printings - such as on a banner for an office.

    Alibaba.com vendors can use this font to design mini sites or information posters for their products. Users should have no problem browsing through the products with this font from their phone or tablet devices, since these fonts are suitable for smaller screen sizes as well.

    Meanwhile, the Alibaba PuHuiTi typeface, created by Yihong Tao from HanYi Fonts, and includes a total of 116,895 Chinese characters in five different weights. That’s quite amazing, isn’t it?




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    Thank you to all of our customers' support to make #TRINITYxAlibaba 10 Years Partnership Anniversary possible!

    On the 18th of April 2019 (Thurs), PanPages TRINITY has officially celebrated our 10-year partnership anniversary with Alibaba.com at none other than the Alibaba Group Office Malaysia located at Bangsar South.

    Among those who graced us with their presence are Mr. Joey Zhu, the Alibaba Country Manager, Mr. Eric Zhang, Head of Operation of Alibaba.com who flew from China just for this event with us, Mr. Adhwa representing Malaysia External Trade Development Corporation (MATRADE), Mr. Irma and Ms. Khaty from Malaysia Digital Economy Corporation (MDEC), as well as Mr. Ong Chin Keong and Mr. Ong Chin Kian, our partners from Transcargo, and AB Teoh, author of the book "Exporting and International Trade" and an Export-Import Consultant.

    Representatives from the two other Alibaba.com Channel Partner in Malaysia, URCE and Locus-T also joined us for this joyous event.

    After a welcoming speech from our CEO, Mr. Christopher Ng, detailing PanPages TRINITY’s journey thus far and our appreciation for our Alibaba.com clients who have been with us for a decade and even more, Mr. Joey Zhu shared his joy and happiness at seeing our growth for the past 10 years and where he hopes to see Alibaba.com grow even further in the future.

    We also gave a token of appreciation to our long-standing customers of 10 years and more. We hope that they understand how much their trust mean to us all at PanPages TRINITY.

    Among the list of customers who received these tokens of appreciation are:

    Mr. Tai from Taichen Enterprise Sdn. Bhd.
    Mr. Steward from Han San Auto Parts Sdn. Bhd.
    Mr. Richard from Tip Corporation Sdn. Bhd.
    Mr. Andrew Fong from Atnesis Sdn. Bhd.
    Mr. Joey Joo from Best Quality Technology Industries
    Mr. Ng Ching from Cylin Cosmetic Sdn. Bhd.
    Mr. Melvin from GRM Furniture Sdn. Bhd.
    Ms. Khor GOat Tiap from Longcane Industries Sdn. Bhd.
    Ms. Christine from Tan Sin Lian Industries Sdn. Bhd.
    Mr. Cheah from Yin Choon Sdn. Bhd.

    To officiate the ceremony, we had a custom cake made by Happy Cake House Melaka, who came up with the design ideas for the cake for us. The VIPs cut the cake, officiating our 10-year partnership celebration.

    From left to right: Ms. Catherine Chan - Alibaba Regional Channel Partner Manager, Mr. Eric Zhang - Head of Operation of Alibaba.com, Mr. Christopher Ng - CEO of PanPages TRINITY Group, Mr. Joey Zhu - Alibaba Country Manager and Ms. Janice Lim - Digital Platform Director.

    We hereby thank all our customers and the VIPs who gave us their precious time and trust to make this celebration possible for us. We hope that we can continue to serve you better in the time to come as well.

    In the meantime, if you are curious about Aibaba.com and what it has to offer as the official Malaysia channel partner for Alibaba.com, why not head to our website to learn more about the platform and what we can do for you?



    Click on "See More" to view the entire photo album.

    To TRINITY and Beyond!





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    As of 2019, PanPages TRINITY would have been the authorised reseller for the Alibaba.com Gold Supplier membership in Malaysia helping more than 3,000 small and medium enterprises in Malaysia on export trade for 10 years and counting.

    We are extending our invitation towards our Alibaba.com clients, so look forward to that e-mail or phone call invites! Be sure to RSVP with us to save your spot for this event!

    Celebrating 10 Years Partnership Anniversary with Alibaba.com

    As the Malaysia Channel Partner of Alibaba in Malaysia, PanPages TRINITY is honored to have received all the support from our customers the past 10 years and counting.

    Throughout the years, we have trained our Alibaba.com clients on how they can best utilize the platform, provided them with minisite designing services, kept them updated with the latest subsidy or government initiatives from the government and much more. Here are some of our past initiatives.


    Serving More than 3000 Customers in 7 States in Malaysia

    Throughout the past 10 years, we have served more than 3000 customers from various industries. At time of writing, PanPages TRINITY is the only official Alibaba channel partner in Malaysia to be serving 7 states in Malaysia, making us the Alibaba.com authorized reseller with the highest coverage rate in Malaysia. We currently serve the states below:

    • Johor
    • Melaka
    • Kuala Lumpur
    • Pahang
    • Perak
    • Pulau Pinang
    • Sarawak
    • Selangor

    Our Top Client Industries

    Our clients are a mix of small and medium-sized businesses, along with several bigger brands. Most of our customers are from industries such as:
    • F&B
    • Furniture
    • Raw materials
    • Rubber
    • Machinery 
    • Plastic
    • ... and many more.

    Collaboration with MDEC & MATRADE

    We currently collaborate with the following corporations:
    • Malaysia External Trade Development Corporation (MATRADE)
    • Malaysia Digital Economy Corporation (MDEC)
    We have collaborated with MATRADE since 2014, making 2019 our 5th year collaborating with the corporation. During the launch of Digital Free Trade Zone (DFTZ), PanPages TRINITY also helped with the onboarding sessions for interested Malaysian SME business owners.

    Over 40 Workshops Launched with MATRADE & MDEC

    We have launched 40 workshops informing Malaysian SME business owners about subsidies from the government as initiatives to increase the Malaysian export rate, and we still regularly hold workshops to this day. 
     
    Our workshops in the past years have resulted in over 3000 approved grants application for the government subsidy from MATRADE.

    Want to be among the first to know when we hold our next Alibaba.com workshops? Follow our Facebook page to find out more about out upcoming events!

    Our Awards & Participation So Far

    • Alibaba.com Workshops (2014 - Ongoing)
    • Malaysiakini eCommerce Entrepreneurship Summit (Oct 2018)
    • Alibaba Southeast Asia Office in Kuala Lumpur Opening Ceremony (Jun 2018)
    • eTRADE Briefing & Onboarding Session: Basic Training for New Join Member on Alibaba.com (Apr 2017)
    • DFTZ Launch in Kuala Limpur (Mar 2017)
    • Alibaba.com GSD Best Growth of Renew Rate  (Mar 2015)
    • Alibaba.com GSD Best Monthly Target Completion Rate  (Mar 2015)
    • Digital SME Day - Big Presence, Global Reach (Oct 2014)
    • Alibaba.com Top Team Award (2010)


    Our Clients' Testimony

    PanPages TRINITY & Alibaba Malaysia E-Commerce Success Story: Megix Industries Sdn. Bhd.


    Mr. Francis Ng is the Managing Director of Megix Industries Sdn. Bhd. Their company was first established in 2000, and they became part of the Alibaba.com community with PanPages TRINITY in 2011. 

    Megix Industries built their sales on thermal papers for the POS roll paper market. They initially found that it was difficult to source for materials for their business, and found Alibaba.com when they were searching online. Although they never had any exporting business prior to Alibaba.com, they noticed that there were still only a small number of Malaysian SMEs on Alibaba.com, so they jumped on the bandwagon and started selling on Alibaba.com. 

    After their membership upgrade to a Gold Supplier Membership, Megix Industries were happy to report to us that their inquiry volume increased from once inquiry a month to between 4 or 5 inquiries a day. Several good quality leads were all they needed to start exporting, and their exporting business made up about 40% of their total business sales.

    Mr. Francis Ng also advised current Alibaba.com sellers to complete their product information to appear more credible to potential buyers, and to reply to inquiries in no more than 24 hours. When facing small-quantity purchase inquiries from smaller regions or countries, Mr. Francis communicated with these potential buyers.

    He let them know that small quantities are costly to ship, and with the help of proper and timely communication, he had some sales inquiries increase from RM200-300 in value to almost RM20K or RM30K.

    PanPages TRINITY & Alibaba Malaysia E-Commerce Success Story: Dulai Fruits Enterprise


    Mr. Eric is the managing director of Dulai Fruits Enterprise. They have been in business for almost 10 years, and have been an Alibaba.com gold supplier for more than 5 years. When we initially contacted them barely two years into their business, Dulai Fruits Enterprise only wanted a simple website to introduce their company and products to potential clients.

    After setting up their Alibaba.com profile and products, they started to receive many inquiries from all over the world. Mr. Eric recalled receiving inquiries from the Middle East, Dubai, Abu Dhabi, Japan and even Korea. He started strategizing on how he can market his durian-based products to the world.

    Dulai Fruits Enterprise had a company restructuring to accommodate the inquiries they receive from both large-quantity distributors and small traders. Mr. Eric highlighted the importance of optimizing your Alibaba.com site and keywords so that clients can find your company and product offerings. 

    Mr. Eric had creative approaches to setting the right keywords for his products and website. While he initially started with generic keywords such as Malaysian durian, D24 and Musang King, he started wondering about questions that his clients will ask, such as "Where to find the best Musang King in Malaysia?" From then on, he started using keywords that are more relevant to his products such as durian Raub, durian ice cream and so on. 

    For Mr. Eric and Dulai Fruits Enterprise, Alibaba.com is a good platform for current and future Malaysian manufacturers.

    PanPages TRINITY & Alibaba Malaysia E-Commerce Success Story: AXG Sdn. Bhd.


    AXG Industries Sdn. Bhd. is a glove manufacturer and supplier based in Klang, Selangor. Their exporting capacity is between 8 - 10 containers per month. Since they first joined Alibaba.com, they have now exported to about 40 to 50 countries worldwide and 90% of their business is based on the export business.

    Mr. Yeoh, the CEO of AXG Industries, stumbled upon Alibaba.com by chance when he was first scammed by an outsider, leaving him with more than RM20,000 worth of a single product. After he set up his Alibaba.com account, he managed to sell off his stocks with full payment prior to product delivery.

    Then, Mr. Yeoh found gloves to be a common exported commodity from Malaysia due to its rich rubber resources, and started to sell a wider variety of glove products. However, he was still lacking in his company credibility as a free member. After he upgraded to a Gold Supplier Membership, there were less customers asking him about his company's legitimacy and the sales started pouring in.

    AXG Industries Sdn. Bhd. is still an Alibaba.com Gold Supplier with PanPages TRINITY today, and their sales are still growing strong.

    Other Client Testimonials

    You can view even more success stories and client testimonials from our YouTube playlist. We also have client testimonies for our other products and services, such as Google Ads and Facebook Ads.

    Get Your Free Consultation with Our Skilled Alibaba.com Staff Today

    Are you considering the exporting business, but not sure how to start or how Alibaba.com can help you? Let our consultants inform you about how you can use the world's biggest B2B marketplace to your business' advantage! 

    Just head to this website and fill in the form for us to get back to you.

    Remember to follow our Facebook page and our Alibaba.com page to stay updated with our upcoming workshops and events! 
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    When you list your products on Alibaba.com, you are exposing your products to more than 600 million buyers, manufacturers and suppliers worldwide. When you list your products as a Global Gold Supplier on Alibaba, you are eligible for much, much more.

    Alibaba.com prioritizes product listings posted by Gold Suppliers as compared to free users, and here at PanPages TRINITY, we have more than 10 years of experience partnering with Alibaba.com to make global selling a unique experience for you.

    Get RM5000 Discount for Your Alibaba Gold Supplier Membership

    Alibaba.com has various protection methods in place for both their buyers and suppliers, thus the popularity of this B2B platform all around the world. As of the past few years, the Malaysian government has also been encouraging SMEs in Malaysia to increase the country's export volume by participating in e-Commerce more. Where better to start your e-commerce business than on the world's largest B2B marketplace?

    Get Reimbursed for Your Gold Supplier Membership with eTRADE by MATRADE


    Did you know that when you sign up for Alibaba.com Gold Supplier Memberships (Basic membership, for at least 1 year), you could be eligible for RM5,000.00 in reumbursement from MATRADE under the eTRADE program?

    This reimbursement program has been running since the 1st of May 2018, and will be continuing to do so until the 30th of April 2019, so act fast!

    When SMEs purchase the basic gold supplier membership on Alibaba.com, they are entitled to the following features:

    1. 1-year subscription
    2. Basic training (1 time)
    3. Advance training (1 time)
    4. Service Report (quarterly basis)
    5. Account setting up
    6. Priority product listings
    7. Unlimited product listings
    8. Exclusive access to buying request (RFQ) – 20 RFQs per month
    9. Product Showcase (5 products)
    10. Sub-accounts
    11. Multi-lingual platform
    12. Biz trends – keyword trends function
    13. Premium account security and protection

    MATRADE shall make payment to approved SMEs under the eTRADE Programme directly subject to the following criteria:

    1. Each SMEs shall only be entitled to a maximum reimbursement worth RM5,000 that can be redeemed by the SMEs to cover part of the subscription fee throughout the tenure of the eTRADE programme.
    2. The payment by MATRADE will be made subject to the following conditions:
      • The payment will be made earliest one (1) month after the eTRADE Approval Letter has been send to the SME.
      • The SME must fulfill the following criteria before making their claim for reimbursement:
        • The SME must already be listed on Alibaba.com as a Global Gold Supplier
        • The SME must already attend both Basic and Advance trainings provided by Alibaba Commerce Services (Malaysia) Sdn Bhd or their channel partners, such as PanPages TRINITY Sdn. Bhd.
    3. For the purpose of the reimbursement, the SME is required to submit the following supporting documents:-
      • Alibaba.com completed Services Order Form
      • Invoice and receipt issued by Alibaba Commerce Services (Malaysia) Sdn Bhd OR partners
      • Screen shot of the SME’s minisite
      • Proof that the SME has attended both the Basic and Advance training (attendance slip)
      • Electronic Fund Transfer Form (Provided by MATRADE)
    Contact us to find out more about how Alibaba.com can help your business to expand globally!

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    If we were to tell you that there is a platform where you can connect with other businesses all around the world and communicate directly with the manufacturers to get your materials and products, would you be interested to sign up?

    This platform that we are talking about is Alibaba.com, the biggest business-to-business (B2B) platform in the world! While this platform originated in China, millions of businesses have an account on this platform to source for materials for their products at manufacturers' prices.

    There are several good reasons why you should put your business on Alibaba.com if you haven't already done so. If you already have an account on Alibaba.com, that's a great start! Here are some steps and best practice guidelines that you can apply for your own business.

    Start by registering an account on Alibaba.com

    This step is pretty straight-forward. All you need to open an account on Alibaba.com is a valid email address after all. However, if you are intending to open a new account as a seller on Alibaba.com, then you also need to prepare the following details:

    • Company Name
    • Company Location
    • Company Phone Number

    When you sign up for a new account on Alibaba.com, you can choose whether you would like to have a seller account, a buyer account or a mix of both. The latter choice makes sense for business owners who need to source for materials / ingredients to run their own business.

    Set Up Your Company Profile

    You might want to set up a nice and proper company profile - this is what your customers are going to see when they enter your company page to understand who you are and the types of products you provide. Below are some of the information that are included within your company page:

    • Business category
    • Business location
    • Product range / Coming-soon products
    • Company size
    • Target market - where you are planning to sell your products

    By providing information about your company and your products, you are building trust in your potential buyers. Most individuals who purchase online, especially in a B2B context, will want to ensure that their suppliers are genuine and reliable.

    Information such as your company location, company website and contact methods are just as important - this way, your potential buyers will know that you are a real business and they have higher confidence in your business.

    Increase Buyer Confidence with Social Proof & Certifications

    If you have product reviews from customers, product test results and certifications, don’t be shy to display these information on your company page!

    Well-certified goods can do well for EU standards and any other safety standards which are important factors for certain products and ingredients.

    List Your Available Products

    We already have a step-by-step guide on how you can sell your products as a seller on Alibaba.com. Free members can list up to 50 products, while paid members, otherwise known as gold suppliers, can list an unlimited number of products and even choose to showcase certain products!

    While the number of products available under your business name is an important factor, so is adding enough information and images for each product. Try to rely less on stock photos and create more images focusing on the products that you are selling for more credibility.

    If your company page has only 1-5 products, your page could look incomplete or even empty to some potential buyers. As such, sellers are advised to complete details about their business and products, as well as to list enough products in their shops.

    Communicate in a Timely Manner

    If you are a Gold Supplier, then you can respond to inquiries from your potential buyers. Think of quality communication as one of the key factors to help seal the deal. When customers read your product descriptions, they may want to know about the estimated time the goods can reach their place, or other details that may not be included on your page.

    Alibaba.com has a chat platform or a message center that will help you to manage your communications with your potential buyers. Just be logged on whenever you can and respond in a timely manner to increase your chances of securing a deal!

    Consider Purchasing the Gold Supplier Membership

    A free membership on Alibaba.com won’t get you far as a seller due to its extremely limited features. There are three different membership levels for Gold Supplier Memberships, so you can choose the one that fits you needs.

    The three tiers have different priorities for product rankings and number of products they can place in their product showcase. All three Gold Memberships allow unlimited product listing, the ability to quote buyer requests, logistics arrangements, and Alibaba.com high currency exchange rates.

    Stay Updated & Learn the Features

    Alibaba.com has a training center for sellers to learn everything they should know about selling on the platform, so make use of it! If you happen to have partnered with an Alibaba.com official channel partner like us, these channel partners also provide in-person training to teach you how you can set up and optimize your Alibaba.com storefront.

    Continue Reading
    Alibaba.com Gold Supplier Memberships

    You might already have heard about the exciting features on Alibaba.com that allows you to sell your products to businesses all around the world as well as those that protects the buyers. You might have also heard about the support that you can get if you sign up for a paid Alibaba.com membership via Alibaba.com’s official channel partners.

    Still, these information does not help out much when you want to understand more about paid memberships. Let’s address the common questions about selling on Alibaba.com, the benefits of an Alibaba.com Gold Supplier Membership and other FAQs for sellers on Alibaba.com.

    What is a Gold Supplier on Alibaba.com?

    A Gold Supplier on Alibaba is someone who has a paid membership access to Alibaba.com. This platform has three membership tiers - premium, standard and basic.

    Difference between Free & Paid Membership on Alibaba.com

    You won’t be affected by the memberships if you’re a buyer - after all, Alibaba.com is made to be friendly for the buyers, with plenty of protections and assurances in place. However, there are differences between the three tiers of paid memberships for Alibaba.com. Take a look at this table below to get a glimpse of the differences!

    Comparison between membership packages on Alibaba.com


    What are the Advantages of a Gold Supplier Membership on Alibaba.com?

    Alibaba.com has 3 features that sets it apart from other B2B platforms. Previously, Alibaba.com provides just the three features below:

    1. Business Opportunities
      • Material / Product Sourcing
      • Message center to answer inquiries
      • Respond to quotation requests
    2. Online Events & Promotions
      • Showcase online promotions
      • Obtain subsidies from government
    3. Communication & Data Tools
      • Ali Supplier
        • View inquiries received, product clicks and product views
      • Trade Manager
        • Chat interface to connect with potential customers
      • Biz Trend
        • Traffic Data Analysis - customer views, clicks etc
        • Hot Keywords
        • Performance by Country & Region
        • Products’ Performances
    4. Order Protection Service
      • Trade Assurance
        • Create trust between supplier and buyer
        • Applies a credit-rating system that incentivizes suppliers to produce and deliver high-quality goods on time and according to the buyers' specifications.
        • Guarantee money back if supplier fails to meet order terms
          • Payment Protection
          • Shipment Protection
          • Product Quality Protection
          • 30-Day Protection Period after Products are Received
    As of 2018, Alibaba.com also included three more crucial elements to make B2B trades even easier, which are:

    1. Logistics Planning
      • Insert location of product departure & product desgination, product weight (kg) & volume (m3) & get instant quotation for several logistics options to quickly give an accurate total price to your potential buyers
    2. Competitive Exchange Rates
      • Free foreign exchange service
      • Updated daily
      • Receive foreign currency in your Alibaba wallet and withdraw to your own bank in local currency at high foreign exchange rate
      • You can compare the exchange rates on Alibaba.com and the rates provided by other banks
    3. Trade Data Online
      • Customs clearance service
      • Track customs clearance status online
      • Establish trust & confidence between buyers & suppliers in global trade

    Alibaba Official Channel Partner Services

    As the official channel partner of Alibaba.com for the past 10 years and counting, Alibaba.com Global Gold Suppliers (GGS) or paid members are eligible for the following services from us:
    1. Free Services
    2. One-on-one service with an Alibaba.com specialist
    3. Free training 
    4. Invitation to Alibaba Star Lecturer workshops
    5. Advanced Paid Services
    6. Product posting
    7. Minisite design
    8. Site operation

    Government Initiatives for Alibaba.com

    Matrade Malaysia can provide you a RM5000.00 subsidy when you sell on Alibaba.com as a Global Gold Supplier with the following conditions:

    1. 60% Malaysian equity
    2. Malaysia-made products
    3. Malaysian SMEs (Less than RM50 million annual sales turnover / Less than 200 employees)

    All you need to do is to submit the proper documentation to Matrade after you have signed up with any of the Alibaba.com GGS memberships via PanPages TRINITY, and you can get RM5000 back!

    Why Do My Products Have Low Ranking?

    Your product rankings are affected by several factors such as your product listing quality and accuracy, supplier quality, buyer preferences et cetera. There are several ways that you can increase your product rankings.

    How to Increase Product Ranking on Alibaba

    1. Improve product quality
    2. Add in any charts, multi-picture illustrations and relevant trading details such as your payment methods, minimum order quantity and trading reputation.
    3. Improve online activity
    4. Keep your company profile updated
    5. Stay active on Alibaba.com, especially on Alibaba Trade Manager where you can answer inquiries and update your product posting details on the go.
    6. Reply in a timely manner to your inquiring customers.
    7. Attend to Request for Quotation (RFQ) feature
    8. Subscribe to different keywords on RFQ markets on Alibaba
    9. Respond to these RFQs for selling opportunities

    How to Buyers Know Who is a Global Gold Supplier (GGS) on Alibaba.com?

    Suppliers who have been assessed to become a Global Gold Supplier (GGS) will have two badges next to their names. One displays the number of years they have been a GGS, the other displaying the words ‘Gold Supplier’.
    Gold Supplier Years

    Gold Supplier Badge

    What is Alibaba Assessed Supplier?

    All Alibaba.com Gold Suppliers are assessed suppliers. These suppliers have information that has been verified by a third-party organization. There are three levels of authentication and verification for Alibaba.com
    1. The most basic assessment is the A&V Check, which requires the uploading of a business license and verification from the contact person.
    2. The second assessment is the Onsite Check, required for China Gold Suppliers. This ensures that the premise location is correct, and that onsite operations are located at this premise. Other legal status or information are also included.
    3. An assessed supplier meanwhile will have verified main products, certifications, production flow, verified videos and many other forms of verifications. Upon passing all these verification processes, the supplier will have an ‘assessed supplier’ badge next to their names. 

    How to Apply for Gold Supplier

    You can contact any of the Alibaba Malaysia Official Channel Partners to apply to become a Gold Supplier on Alibaba.com. Panpages TRINITY just happens to be one of these official channel partners in Malaysia, and the only one so far to have achieved a 10-year partnership with Alibaba.com.

    You can drop an inquiry with us via our official website or on our Facebook page to know more.

    What is Trade Confidence?

    Trade Confidence is an order protection service by Alibaba. The credit limit amount for each trader’s trade confidence will be set by Alibaba.com based on their previous trading records.

    What Does Trade Confidence on Alibaba Do?

    Once the buyers’ payments reach the bank account set by Alibaba.com, the suppliers can immediately obtain the trade confidence credit limit amount set by Alibaba.com. At the same time, Alibaba.com also protects the buyers with by acting on the following:

    1. Buyer can apply for a refund if supplier ships out products later than contracted date
    2. Buyer can apply for a refund if the product quality does not meet the standards.

    We hope that these FAQs have helped you with understanding the selling features on Alibaba.com. If you have any other questions, don't hesitate to contact us!
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    Most of us immediately associate Alibaba.com with Jack Ma, one of the top few richest people in the world. However, there is plenty more that we can actually associate with this platform. Previously, we have discussed why Alibaba.com is a marketplace that businesses around the world should not miss out on.

    We have also disclosed our status as an Official Alibaba Channel Partner (we're approaching our 10-year-partnership together!) and how we can help you with that status.

    When you're selling on Alibaba.com, you might find yourself looking at unfamiliar terms on the website, which we will be addressing in this blog post.

    What is Alibaba.com?

    Alibaba.com is the biggest selling and buying platform in the world, originating in China. This platform does not only sell to end users - it is also a business-to-business (B2B) marketplace.

    While consumers can directly shop for clothes. electronic gadgets, perishable goods and many other types of products on the website, businesses can also source for the materials they need to build their own products here.

    Alibaba.com has hundreds of millions of products listed over 40 major categories, including consumer electronics, machinery and apparels. The buyers for these products are located in more than 190 regions around the world, exchanging over 100K messages each day!

    Why Alibaba.com?

    Alibaba is more than just a shopping website. It is a B2B search engine connecting buyers and suppliers worldwide. They have a simple mission that they go by - to make it easy to do business everywhere by helping buyers find products and suppliers quickly and efficiently, and giving suppliers a platform and the tools to reach global audiences.

    While consumers are actively looking for good and retail purchases online, the sellers source for their own materials and products from manufacturers and distributors worldwide.

    How Does Alibaba.com Work?

    If you’re Malaysian and have shopped online at least once or twice, you might already understand how Alibaba.com works.

    If you have used online shopping websites such as Shopee, Lazada and 11Street, then you definitely already know how Alibaba.com works.

    Alibaba.com works in the same way as all of these other shopping platform. You can input your company information, product name, dimensions and descriptions, prices and shipping fees et cetera as a seller. 

    You can also key in your shipping address and start purchasing on the platform as a buyer and enjoy buyer protection by using the trade assurance, return and refund policies that Alibaba.com has implemented to ensure a good customer experience.

    Can You Buy Retail on Alibaba?

    Since Alibaba is a B2B marketplace, it is uncommon to purchase a single item from a supplier. This is because most products have a Minimum Order Quantity (MOQ). However, you might be able to do so if you negotiate on Alibaba, since you have the option to contact the manufacturer directly!

    Can You Negotiate on Alibaba?

    One of the best benefits of Alibaba is that you can work directly with the manufacturers of your choice. When you purchase and sell on Alibaba.com, you can purchase in high volumes and lower prices, thus getting yourself a high volume discount. You can then start to create your own products with all of these materials!

    Is Alibaba B2B or B2C?

    Alibaba.com itself is a marketplace for B2B sales. However, Alibaba Group provides different platforms to serve different types of users and marketers. As such, they have platforms just for B2B, B2C, or even C2C as well! Taobao is for smaller B2C and C2C sales. Tmall is for B2C sales.

    What is Gold Supplier on Alibaba?

    A Gold Supplier on Alibaba has a premium membership for suppliers on this B2B platform. These members have a comprehensive range of methods to promote their products, such as a bigger product showcase, higher e-wallet currency exchange rates and several other perks. While the process to be qualified as a Gold Supplier on Alibaba.com is strict, the return of investment is high because buyers prefer to buy from a Gold Supplier or an Assessed Supplier. 

    Are Alibaba Gold Suppliers Safe?

    Alibaba Gold Suppliers need to verify their business license, contact information, business location and ownership, photo of the operations, certifications from their contractors and to verify their main product lines / services. With so many verifications carried out, you can feel safe in the knowledge that your suppliers are legit and not a scam. 

    There are also trade assurances to protect the buyers and suppliers, further increasing the safety of buying and selling on Alibaba.com.

    What does Assessed Supplier Mean on Alibaba?

    Anyone can register for a seller account on Alibaba, but that does not mean that they are all verified sellers! This means that individuals can claim to be the person in charge for a business that they in fact, are not. 

    Assessed Supplier is a service provided by Alibaba.com that verifies your business ownership through the usage of a fully-independent and impartial third-party verification of your potential suppliers. These third party companies include the Bureau Veritas, TÜV Rheinland or other similar companies.

    What is Trade Assurance on Alibaba?

    Alibaba.com introduced Trade Assurance to help enforce more trust among traders and buyers when using this platform. When you place trade assurance on the products that you purchase, your order is protected until you get them. As such, if the shipment is lost during the air freight or ship freight journey, or perhaps your parcel is lost when going through local delivery, Alibaba.com will take full responsibilities and liabilities for your purchases.

    Alibaba.com Membership Package

    You can register for free as a buyer or seller on Alibaba.com, but paid memberships as a seller, known as Gold Supplier Membership, will be more valuable for an Alibaba.com seller. 

    Even for Gold Memberships, there are three different tiers - Basic, Standard and Premium packages.

    All three premium packages, basic, standard and premium packages, have unlimited product posting, product showcases, ability to quote buying requests, comes with a verified icon and a customized website.

    The premium membership on Alibaba.com also comes with personalized customer service as well, which is a nice perk.

    However, the main difference between these 3 premium memberships on Alibaba.com is the number of products you can display in a product showcase. The basic package lets you display 5, while the standard and premium package lets you display 12 and 28 respectively.

    What are Product Showcases on Alibaba.com?

    You may have over 1000 products that you display on Alibaba.com, but it is impossible for all of these products to be shown on the main page of your website. Alibaba.com product showcase is like the product displays you see in stores, so you can put the products that you are promoting on these slots.

    How do I Get a Refund on Alibaba?

    If you have already paid for your purchase under a trade assurance order, you can apply for a refund by going to the ‘Order’, then ‘All Orders’ menu. Look for the relevant order and click on ‘view more’ under the descriptions of the order.

    At the bottom of the order details, you will see a button that says ‘Apply for Refund’. You can then fill in the dispute form with the details of why you are applying for a refund, and up to 5 pictures serving as evidence where needed. 

    Then your dispute and refund application is filled. You can check your dispute status on the ‘Order Management’ page.

    How do I Cancel a Trade Assurance Order?

    You need to check your order status to determine if it is eligible for an order cancellation.


    For orders with status ' Waiting for supplier to confirm order' and 'Waiting for your payment', you can just enter the order and click on the 'Cancel order' option.

    Orders that you have just paid for and is still being processed cannot be canceled. You will need for the payment to be processed first, and then apply for a refund.

    Orders that have status saying 'Waiting for supplier to ship' will require your seller's agreement to cancel the order after you applied for refund, so you might want to communicate with the seller in advance. If no agreement is reached, you can escalate the case and Alibaba will help you to handle the refund process.

    Orders with status 'Waiting to Confirm Receipt' will also require your seller's agreement for the refund application. 

    If your order status is 'closed / completed', then refund is no longer possible.

    Can I Pay with a Credit Card on Alibaba?

    Alibaba has secure payment options that allows you to pay via credit cards or debit cards as long as they are issued by Mastercard, Maestro or Visa. However, you can only transact up to USDD50,000 via credit cards.

    What is the Initial Payment on Alibaba?

    When you purchase on Alibaba, you can place your order with a Secure Payment, for which customers are advised to pay the lumpsum at one go. However, if you cover your purchases with Trade Assurance, it is possible that you can pay an initial amount first before you pay the remainder amount. It would benefit both parties if the buyer and seller can communicate regarding the payments first before purchasing.

    What is L/C Payment Alibaba?

    L/C on Alibaba refers to a Letter of Credit. This is a document issued by banks, financial institutions or financial suppliers that protects the sellers. The letter of credit assures a seller that  the buyer has provided documents to prove that payments have been made. In any case where the documents were not verified properly and the buyer fail to pay, the financial institution verifying these payments will be responsible for the amount.

    What is D/A Payment on Alibaba?

    D/A Payment refers to the Documents against Acceptance. In simpler terms, this refers to deferred payments or a credit arrangement. D/A transactions utilize term or time drafts. When a buyer accepts a time draft, the documents required for them to receive the goods will be released by the clearing bank. 

    What is D/P Payment on Alibaba?

    D/P Payments refer to Documents against Payment. A sight draft is involved in this form of payment, and payment is done on demand. When the goods have been shipped by a supplier, the exported will send a sight draft to the clearing bank and any other documents required for the importer to obtain the goods from the customs. 

    In order for the buyers to receive the goods, they need to settle the payment with the clearing bank first before the D/P draft is released, or they might not be able to receive the goods. The exporter will retain the rights to recover and resell the goods in this scenario.

    What is T/T Payment on Alibaba?

    TT Payment refers to telegraphic transfer, which is a type of bank transfer. You can consider telegraphic transfers or TT Transfers as one of the simplest means of international banking transfers. 

    What is Western Union Payment on Alibaba?

    Western Union Payments allow users to send money to other vendors around the world by phone, through the Western Union website or in person at any of their branches. The fees vary, based on factors such as whether the payment is sent in cash or wired to a bank, where the money is from and where it will be, and of course, the exchange rates. 

    What is MoneyGram Payment on Alibaba?

    MoneyGram is similar to Western Union, although its domestic transfer fees are a little higher as compared to Western Union. The fees may vary greatly depending on where you are sending your payments.

    What is FOB on Alibaba?

    FOB is short for 'Free On Board' or 'Freight On Board'. This means that the price you see for the goods you are purchasing includes the fees and any or all responsibilities for shipping and loading. Once delivered, the payment for the transportation and insurance of the goods are entirely up to the buyers.

    What is MOQ? 

    MOQ refers to Minimum Order Quantity. This means that unless you order the minimum order quantity stated, the supplier will not be accepting your order. As an example, an instant coffee supplier listing one of his products with the MOQ of 10 boxes means that you will need to purchase at least 10 boxes in 1 order for it to be shipped. 

    However, you can always initiate a chat with the supplier to see if you can work something out if you want to order in a smaller quantity. 
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    Alibaba.com is the biggest B2B marketplace in the world, so it's as good a place to start as any if you want to connect with other manufacturers and suppliers! You don't need to pay to create an account and start displaying your products, but there are many restrictions on a free seller account. The benefits of a Gold Supplier Membership, which is a paid Alibaba.com membership for best selling experience, will be discussed in a later blog post.

    To sell on Alibaba.com, you need to first register for an account. If you haven't already done so, you only need to go to Alibaba.com and click on the sign up/ sign in option. Here's how to start selling on Alibaba.com

    How to Sell Your Products on Alibaba.com

    1. Sign in to your account.
    2. Click on ‘My Alibaba’

    3. A new tab will pop up. It’s your seller platform.

    4. Hover over the ‘Products’ tab on the left navigation bar, and click on ‘Post Product’.

    5. Choose Your Product Category. For this example, we will go for Food & Beverage >> Coffee >> Instant Coffee

    6. Click on the category of your choice, and then click on ‘I have read and agree to the following terms’.

    7. Enter the basic information for your products. Forms with * icon next to the form field name must be filled in.

    8. Our account is a Gold Supplier account, which allows us to add up to 3 keywords, each up to 128 characters. We also categorized its product group for our own product organizing purposes.
    9. Fill in more information about your products to make it easier for your buyers to understand what they are buying.

    10. You can fill in more information to increase customer trust of your products as well.


    11. Fill in the Trade Information. This includes setting permission for trade assurance orders, unit types, minimum order quantity (MOQ), Freight on Board (FOB) price, payment options and sample service settings.

    12. Insert the logistics information. This includes product delivery quantity and estimated time of arrival, supply ability, packaging type and photos.

    13. Add your photo products. The pictures should be less than 5MB in size and either in 1:1 ratio or 1.3:1 ratio.
    14. You can also add a featured product video if it’s relevant to your products/business. The video cannot be longer than 45 seconds. If you have an ad or promotion video, you can add it under ‘Detail Video’

    15. You can select a template for your product and edit the details. This includes related products, company background, product descriptions etc. Variety of images is important for this!






    16. Last but not least, you can add on any featured custom services & private offer service where relevant.

    17. You can check your product information score by clicking on the ‘Click Test’ button at the right side of the screen whenever you have submitted enough information.

    18. Check for any product information score item that is not green in color. You can check the details and make relevant changes before you preview and submit your product.

    19. Click on ‘Preview’ to see what your product will look like.

    20. If everything is alright, just click ‘submit’ and your product will be live! Below is the full-page preview of how you can fill in your product information. Depending on your product/ material type, you might find it relevant to fill in other types of information as well.

    21. Below is a reference of how the preview looks like based on what is filled in for the product information.

    22. Cross check between the form-fill and the preview link to see if there are any areas that you can optimize such as better product photos, product details et cetera.

    That's it! You have just successfully displayed your products on Alibaba.com! There are many other features that can be unlocked with a Alibaba Gold Supplier Membership that you cannot obtain with just a free membership. There are also best practice guidelines that you can follow to get more product visibility. You might notice that buyers are more confident to buy from you if you follow these guidelines.

    In fact, Alibaba Gold Suppliers can get a bigger sales volume simply because they are verified members and are more trustworthy! If you have an Alibaba.com account, feel free to explore the platform and leave a comment below if you have any questions. You can also contact us on our official website to get in touch us.

    Oh, and by the way, PanPages TRINITY is one of the few agencies in Malaysia that has been the official channel partner of Alibaba.com for 10 years and counting. We definitely have the skill set to help with your inquiries!
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    If you have been on Taobao, AliExpress or Tmall, you already have a rough concept of what Alibaba.com is like. Alibaba.com is the world’s biggest B2B marketplace, where businesses can source their materials and ingredients from other sellers around the world.

    As a supplier, there are two types of memberships that you can apply for - a free membership and a premium Gold Supplier Membership.

    Over 85% of Buyers on Alibaba.com Prefers to Purchase from Alibaba.com Gold Suppliers!

    With a free membership, suppliers can display and sell up to 50 products online with the provided selling tools.

    However, with a Premium Gold Supplier Membership, the seller is now a paid member of Alibaba.com, known as a Global Gold Supplier (GGS).

    There are strict regulations, authentication and verification methods that the seller will need to go through before they can officially become a Global Gold Supplier. Suffice to say, Gold Suppliers selling on Alibaba.com will enjoy many more benefits as compared to a free selling membership.

    Benefits of Having a Premium Gold Supplier Membership on Alibaba.com

    A Global Gold Supplier will have a unique icon that they can show next to their display name. This can greatly enhance the level of trust from potential buyers, since the sellers need to go through a strict verification beforehand.

    Aside from the badge, an Alibaba.com Global Gold Supplier can also enjoy the following benefits:

    • Unlimited product display with first-level Priority Listing
    • Exclusive access to buyers before free members
    • Real-time statistical reports to understand your online performance
    • Product showcase makes a powerful visual impact towards potential buyers
    • Premium company website attracts serious buyers
    • Verified company status increases buyer confidence
    • Targeted exposure to trade show buyers worldwide
    • Promotional opportunities with global big buyers

    Let Us Help You Verify Your Business for a Gold Supplier Membership


    PanPages TRINITY is the only Alibaba Authorized Partner in Malaysia with more than 10 years of experience on this platform. We have direct authority and verifications from Alibaba.com to help suppliers like you to expand your business worldwide.

    We also have staff trained by Alibaba.com to help your business with the application for a Gold Supplier Membership, so that you don’t have to worry about getting past the verification process!

    What We Can Do for You As Alibaba's Official Channel Partner in Malaysia

    Most users starting out on Alibaba.com are not familiar with the platform and all of the functionalities that it provides. As an Alibaba Official Channel Partner for the past 10 years and more, we can help you with the following:

    • Provide 1-on-1 training to your company staff or yourself on how to manage your Alibaba store
    • Help with your application to become a Global Gold Supplier or paid seller membership on Alibaba.com
    • Design a minisite for your Alibaba.com storefront
    • Keep you updated on latest government subsidy programs relating to Digital Free Trade Zone (DFTZ) and other programs that will benefit your Alibaba.com membership
    • Alibaba.com platform troubleshooting 

    Why not book an appointment with our Alibaba.com representatives? Our appointments are free of charge!

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    Something huge dropped in Malaysia on the 18th of June 2018. Alibaba Group opened its first office in Southeast Asia in no other than our beloved tanah air, Malaysia! The Alibaba Group executive chairman, Jack Ma himself was there in the Alibaba office in UOA corporate building located at Bangsar South for the launch. This event has no doubt increased Malaysians’ awareness about the international selling platform Alibaba.com, but there isn’t nearly enough that is taking full advantage of this platform for their business!

    Why SMEs Should Sell On Alibaba.com


    You shouldn’t neglect international business opportunities just because you are a small or medium business enterprise, especially if your business is based on B2B interactions! Below, we share with you 5 reasons SMEs should sell on Alibaba.com.

    Large User Base


    With more than 8 million suppliers listed on Alibaba.com, this platform is easily the biggest global online portal. In fact, Alibaba has held an all-time high record of 231 million customers back in 2013. That’s a lot! Alibaba is still expanding, creating a supplier and customer base that is getting more and more international. Having an Alibaba.com account exposes you to this large pool of clients, which is an easy yet essential way to boost your sales.

    High Ranking on Search Engines


    Alibaba invests in search engine marketing (SEM), for plenty of search terms that users key into Google, Baidu and other search engines. In fact, Alibaba has a high ranking for lots of generic B2B keywords such as conveyor belts, sludge pumps et cetera. This is especially true in Asian markets! When you search for these keywords, there’s a high chance that Alibaba.com is among the top results. With such visibility, buyers often end up purchasing B2B products straight off Alibaba.com!

    SME- and Industrial Company-Focused


    When buyers are looking for B2B products, they are much more focused on finding the products and services that you provide rather than looking for certain brands. With Alibaba.com being an online B2B platform and trading directory, both known and unknown brands can be listed and found by the buyers just as easily. This is why registering on Alibaba.com is a great starting point for SMEs with a constrained budget, especially when competing with bigger, multinational companies.

    International Reach


    Contrary to popular beliefs, Alibaba.com does not only cater to English and Chinese speaking audiences. This platform offers its subpages in major languages such as Spanish, Russian, German and Arabic among several others. As such, an Alibaba.com registration can provide your business all over the world. The best part is that you only need a single registration to have Alibaba.com directly translate the information you provided into other languages that it supports.

    High Quality Leads


    Alibaba does not sacrifice quality for quantity. Although this platform has plenty of suppliers and customers, buyers can still be assured that they are obtaining high quality products and services with secure payments. As an example, Alibaba.com’s Gold Supplier Membership - a premium account for the platform, has a very strict application process which requires a certain B2B supplier quality. All successfully verified accounts will be displayed as such to anyone who browses the supplier’s page, and they can be sure that these listed companies exist. Assured buyers lead to high quality leads on Alibaba.com, especially if you have the Gold Supplier Membership!

    Pictured above: Trinitians ecstatic to be at the new Alibaba office launch

    Just so you know, PanPages TRINITY provides Alibaba.com Gold Supplier Memberships as well! We are one of the first few companies in Malaysia to be eligible to supply these memberships, so be sure to drop by and ask us if you have any burning questions in mind! Simply contact us via our website or call us at 03-5611 8099 to get started!

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