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    Along with a new user interface and being rebranded as Google Ads about a month ago, Google AdWords have also introduced a new targeting option for display ads - Custom intent targeting. This game-changing feature has just started getting more coverage and usage among digital marketing agencies, and here’s what you need to know about it.

    Custom Intent - What Is It?

    Custom intent audience means quite literally what the two words mean together. By using this targeting option, you can go beyond the predefined targeting options such as the existing categories in interest or in-market targeting. This is where you can insert keywords and URLs (psst! Your competitor URLs!) for Google to find the best audience for your products. You will also be able to target your audience’s intents - individuals who are simply browsing around, adding items into carts or purchasing online. All you need is a few specific URLs and relevant keywords! Keep in mind that custom intent targeting is for display campaigns only, and will not be an available option for search - at least as of now.


    What Does Custom Intent Do?

    Basically, custom intent targeting allows you to target your competitors’ visitors, but not in a way that is as direct as you might expect. Do note that creating a custom intent audience list with your competitor’s URL will not put your ads on your competitor’s website, although your ads could show up if said website has open ad slots.

    How Do I Target My Competitors?

    You’ll definitely need to know who your competitors are first! Here’s 3 ways that you can do so:

    You might already know your direct competitors in your business line, such as the shop selling the same products with yours just two lanes down, or another agency providing the same services for the same costs in a busier city center, as an example. You can target their specific product pages which are more relevant towards your own products and add in keywords. This is one of the easiest way to get started with locating your competitors.

    If you have run a Google Ad campaign or two with us, you might have gained some insights into how you perform against your competitors with us via the Auction Insights function. This is where you find out how much search or display impressions you have lost due to insufficient budget and how much of it is lost due to your lower ad ranks, along with other metrics such as your top of the page rate and most crucially - which competitors are taking up your ad slots.

    If you are just starting up with your first campaign and have some keywords in mind already, you can search these keywords up on Google to see which companies are taking up the ad slots for your own reference. If they are selling the same products or services with your business, you already found yourself a possible competitor!

    How Does Custom Intent Target My Competitors?

    Aha! Here’s the interesting part. Two sections above, we have mentioned that custom intent targeting does not directly target your competitors.

    You see, after you have created your own custom intent list with your competitor URLs and specific product keywords, Google’s super smart machine will do its magic and find out which category of people are frequently browsing through the relevant topics, keywords, websites, products et cetera.

    Here’s An Example

    You are selling laptops online. The easiest targeting option for you without custom intent would probably be interest targeting - Technology and gadgets & online shopping, for example. But is this the only way your audience is defined?

    You have a few competitors who are also selling laptops online, and you know their website URLs. Let’s say you create your own custom intent audience list with these URLs, and some hot-selling product keywords that you have in common with the other shops.

    You launch your display campaign with this list, and Google starts finding the common point between the site visitors of the compiled URLs and keywords in your list. Google algorithms then determined that individuals with an interest in photography and books, and are also recently searching for home furniture (in-market audience) are another prominent group of audience looking to purchase laptops online, just as much as the audience that you initially set if not more.

    Google then shows your display ads on available ad slots when these people are browsing, and voila! You have just shown your ads to people outside your range of predefined audience who turns out to be more likely to purchase from you than your direct competitors.

    Without a custom intent audience list, you could have missed out this huge chunk of audience who might be buying from you next. With this new Google Ads feature, you can expect the digital ad competition to get even stronger now, so you should definitely start early and get ahead of your competitors! By the way, PanPages TRINITY will be happy to answer your inquiries about this feature and more. Simply leave your inquiry on our official website or call us at 03-5611 8099 to find out more!

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    Something huge dropped in Malaysia on the 18th of June 2018. Alibaba Group opened its first office in Southeast Asia in no other than our beloved tanah air, Malaysia! The Alibaba Group executive chairman, Jack Ma himself was there in the Alibaba office in UOA corporate building located at Bangsar South for the launch. This event has no doubt increased Malaysians’ awareness about the international selling platform Alibaba.com, but there isn’t nearly enough that is taking full advantage of this platform for their business!

    Why SMEs Should Sell On Alibaba.com


    You shouldn’t neglect international business opportunities just because you are a small or medium business enterprise, especially if your business is based on B2B interactions! Below, we share with you 5 reasons SMEs should sell on Alibaba.com.

    Large User Base


    With more than 8 million suppliers listed on Alibaba.com, this platform is easily the biggest global online portal. In fact, Alibaba has held an all-time high record of 231 million customers back in 2013. That’s a lot! Alibaba is still expanding, creating a supplier and customer base that is getting more and more international. Having an Alibaba.com account exposes you to this large pool of clients, which is an easy yet essential way to boost your sales.

    High Ranking on Search Engines


    Alibaba invests in search engine marketing (SEM), for plenty of search terms that users key into Google, Baidu and other search engines. In fact, Alibaba has a high ranking for lots of generic B2B keywords such as conveyor belts, sludge pumps et cetera. This is especially true in Asian markets! When you search for these keywords, there’s a high chance that Alibaba.com is among the top results. With such visibility, buyers often end up purchasing B2B products straight off Alibaba.com!

    SME- and Industrial Company-Focused


    When buyers are looking for B2B products, they are much more focused on finding the products and services that you provide rather than looking for certain brands. With Alibaba.com being an online B2B platform and trading directory, both known and unknown brands can be listed and found by the buyers just as easily. This is why registering on Alibaba.com is a great starting point for SMEs with a constrained budget, especially when competing with bigger, multinational companies.

    International Reach


    Contrary to popular beliefs, Alibaba.com does not only cater to English and Chinese speaking audiences. This platform offers its subpages in major languages such as Spanish, Russian, German and Arabic among several others. As such, an Alibaba.com registration can provide your business all over the world. The best part is that you only need a single registration to have Alibaba.com directly translate the information you provided into other languages that it supports.

    High Quality Leads


    Alibaba does not sacrifice quality for quantity. Although this platform has plenty of suppliers and customers, buyers can still be assured that they are obtaining high quality products and services with secure payments. As an example, Alibaba.com’s Gold Supplier Membership - a premium account for the platform, has a very strict application process which requires a certain B2B supplier quality. All successfully verified accounts will be displayed as such to anyone who browses the supplier’s page, and they can be sure that these listed companies exist. Assured buyers lead to high quality leads on Alibaba.com, especially if you have the Gold Supplier Membership!

    Pictured above: Trinitians ecstatic to be at the new Alibaba office launch

    Just so you know, PanPages TRINITY provides Alibaba.com Gold Supplier Memberships as well! We are one of the first few companies in Malaysia to be eligible to supply these memberships, so be sure to drop by and ask us if you have any burning questions in mind! Simply contact us via our website or call us at 03-5611 8099 to get started!

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    Usually, Facebook page owners will boost a post from their page to create a boosted post. If you are one of these individuals, you might be familiar with your Facebook page insights - these will show you how your Facebook posts are being interacted with and how your Facebook post reach is like for boosted posts versus non-boosted posts.



    However, if you prefer creating a Facebook ad via Ad Manager, you might notice that these created ads have no direct insights on your page. Unless you running a Facebook ad from an existing post on Ad Manager, these ads only reflect their earned reach, impressions, engagements and other metrics within Ad Manager.



    So, how does the results of a boosted post differ from the results of a Facebook ad created via Ad Manager?

    As it turns out, posts boosted via ad manager is more effective in general as compared to boosted posts via your own Facebook page!



    It should be noted that these separate ads both have the same budget of $300 with the same target audience, placement and duration. Facebook ads generated via Ad Manager yields a lower overall cost, higher impressions, more clicks, higher clickthrough rates and number of conversions, but boosted posts have a much higher conversion rate (almost double!) and gives a viewable impression to the same person a little less frequent than a Facebook ad.

    If you have been boosting your ads via Facebook page all these while, maybe it’s time to give Facebook ads a go! Our team at PanPages TRINITY can plan and deliver your Facebook ads with the best target audience and placements to suit your business. Why not leave us an inquiry on our website or call us at 03-5611 8099 to find out more today?

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    If you have a Facebook account, chances are that you will see at least 2 - 3 sponsored Facebook ads on your news feed while you are scrolling around.

    Typically, a Facebook advert will have the features in the image below:


    • A ‘Sponsored’ text under the page name
    • A ‘Like Page’ button on the top right corner
    • A call-to-action button, such as the ‘Sign Up’ button in this ad
    • An ad heading, which is ‘In this crowded digital space’ in the image above
    • An ad description, which is ‘Talk to a qualified partner from Malaysia’


    If you own a Facebook page, you might notice this tiny little ‘Boost Post’ button underneath any page posts that you have just made. This is one of the methods for you to show your Facebook posts to more audience! Alternatively, you can also boost your post via the Facebook Ad Manager. Below, we compare the pros and cons of boosting your post via your page and via the ad manager.

    Boost Post via Facebook Page




    Let’s refer to this type of ad as a boosted post. With a single click to the ‘boost’ button, you will see something similar to the screenshot above. Here. you can set the button that you want to add to your Facebook ad, some demographics targeting including gender, age range, location and some interests. Then, you can set your budgets and the duration that you want your ad to run. Once this is all set up, you can click the ‘boost’ button at the bottom right and you are all set up.

    Boosted posts can be set up very quickly, but this feature lacks some of the customizability that the ad manager offers.

    Facebook Ad via Ad Manager




    If you are looking to get your own custom audience, lookalike audience or set a bidding strategy, the ad manager is your friend. By using ad manager, you are able to select specific ad schedules and placements for your ads. You can limit your ads to show only on the desktop news feed, or have it show on Instagram as well. Simply choose the best strategy for your post type and goals, and continue creating several ad sets or campaigns for A/B testing!

    You can track your post and its performance easily when you boost a post via ad manager, but if you are new to Facebook ads, you might find the interface a little complicated to navigate and interpret.



    Interested in Running Facebook Ads?


    PanPages TRINITY has an awesome team with an expertise in running Facebook ads among other types of ads and marketing strategies. Believe it or not, boosting a post via your own page and via Ad Manager yields different results!

    We can run your Facebook ads for you! Simply call us at 03-5611 8099, check out other services that we provide or visit our office here to get started!

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    PanPages TRINITY Sdn. Bhd.

    We are PanPages TRINITY, a digital marketing agency based in Bandar Sunway, Petaling Jaya.


    If you're ever in need of digital marketing services such as planning, running & optimizing the digital ads for your upcoming campaigns, you're in the right place.


    We also provide brand consultation services, helping you to find your tone and voice in the wide horizons of the digital world.


    Here, we share our knowledge with you, in hopes that you can find the answer that you're looking for with us.


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